What do you think is the most important or exciting development happening in the health sector now and in the near future?
One of the most exciting developments is large-scale, healthcare-specific AI available within clinical workflows. For example, Art is Epic’s AI for clinicians. Art eases clinical workloads by helping with documentation, searching the chart, finding helpful insights, and generating suggestions directly at the point of care. It also drafts replies to patient messages, surfacing relevant data from the chart and giving the clinician a head start—helping them reply to patient messages more quickly.
Many of Art’s most important capabilities are enabled by Cosmos—a secure, collaborative dataset containing more than 300 million anonymized patient health records from around the world. With Cosmos, Art can help clinicians and patients make informed decisions based on the millions of real-world patient outcomes within this dataset. For example, Art can help clinicians identify similar patients with rare diseases, validate diagnoses, and select treatments that have been most effective for similar patients. For a country like Norway, with a population of about five million people, tapping into the shared knowledge enabled by Cosmos can be transformative.
Combined with continued investment in remote follow-up and home-based care—areas supported in Central Norway today by Epic applications such as MyChart and Care Companion—these advances can help Norway extend its clinical workforce, reach patients wherever they live, and maintain continuity of care across great distances.
What challenges do you see in the digital transformation of healthcare, and how are you contributing?
Digital transformation depends on local trust and adoption—not just good technology. In addition to providing software, Epic supports organizations in Norway and around the world in evaluating new technology, sharing lessons learned, and offering evidence on safety and outcomes from previous deployments. This way, local clinical and IT leaders can make informed decisions—and ultimately lead successful digital transformations with successful adoption and tangible benefit to patients.
Which e-health trends do you see as especially important in the coming years?
Two stand out.
First, the shift toward care at home, supported by connected digital tools. As Norway faces a projected shortage of primary-care nurses and municipal staff, remote monitoring and guided self-management will help extend the reach of those teams. This is a trend Epic is seeing worldwide, and we are working with organizations in Norway and around the world to continue to improve the technology that supports remote monitoring and patient-directed care.
Second, the advancement of AI technology. We’re working thoughtfully to deliver helpful AI that meaningfully addresses industry challenges and functions as a supportive colleague to clinicians. Epic AI eases administrative tasks, provides insights, and supports patient follow-up while keeping the clinician in full control.
Taken together, these advancements can help Norway deliver high-quality, cost-effective care across its diverse geography—overcoming the twin challenges of staffing shortages and an aging population.
Do you have any concrete examples of projects or solutions you’ve been involved in recently?
Across Central Norway, organizations are focused on improving patient flow—helping patients move smoothly from hospitals to municipal services and reducing waiting times. Our teams are collaborating on capacity management projects that make it easier to see where resources are available and coordinate transfers more effectively.
This is an example of how experiences and lessons learned from around the world can benefit patients and clinicians in Central Norway. In the United Kingdom, Royal Devon NHS Foundation Trust has a similar focus. Patient flow dashboards built into Epic are transforming how staff manage bed availability, discharge planning, and care transitions. These dashboards provide a real-time view of hospital operations, enabling quicker decision-making and smoother patient journeys. The result is improved efficiency, reduced delays, and better outcomes. You can read more here: https://www.epicshare.org/share-and-learn/royal-devon-patient-flow-dashboards
We are also supporting readiness for new technologies such as AI and Cosmos, helping local teams conduct pilots and evaluate them within Norway’s regulatory framework. These collaborations are guided by what local clinicians identify as their most pressing challenges.
How do you work with user involvement and community engagement in health innovation?
Epic conducts regular development immersions in Norway, bringing our R&D teams on-site to observe real workflows and gather direct feedback from clinicians and staff. Over the past 2 years, over 100 Epic developers have completed these immersions, accounting for thousands of hours of joint design and testing.
This hands-on collaboration helps to ensure that new features meet local needs and fit naturally into existing care processes. It also builds lasting relationships between Norwegian users and Epic developers, creating an ongoing exchange of ideas that improves the system for everyone.
What is your motivation for being a partner at EHiN?
Epic has been a long-standing partner in the Norwegian healthcare community. Our motivation for being at EHiN is simple: to show up, listen, and contribute. At EHiN, we engage directly with healthcare leaders, innovators, and policymakers to understand their priorities and share what we have learned from similar efforts worldwide.
What are you most looking forward to at EHiN 2025?
At EHiN, Epic will learn from others—how health systems, municipalities, and vendors are addressing shared challenges—and contribute to those discussions. Being in the room while ideas are exchanged helps us continue to evolve our software and services in alignment with Norway’s goals.
We look forward to reconnecting with colleagues—and seeing how the broader healthcare community in Norway continues to advance interoperability, responsible AI, and patient-centered care.
